E-mail: shop@shepherdofsweden.se

How long is the delivery time?
If you are ordering from outside of Sweden the delivery time is 3-5 days.
Although deviations can occur.

How is my order delivered?
The delivery options available to you depend on where you live. When you enter your postal code at checkout, you will see the options offered to you.

Once you have placed your order and received your order number, the order is locked and cannot be changed. Our orders are continuously entered into our system and forwarded to our warehouse, so we can send out your package as quickly as possible. Therefore, we are unable to change delivery options afterwards.

Where is my package?
In connection with your order will receive a separate email from the freight forwarder with tracking link where you can easily follow your package.

Missing product
Have your ordered products from both our home and slippers department? To offer the best packing and quickest delivery your order may be sent in more than one shipment. If so, you have recieved different emails regarding this information. Look in your inbox.

If youre still having troubles, please contact our costomer service (shop@shepherdofsweden.se).

Incorrect product
Have you recieved the wrong product? Please contact our costomer service (shop@shepherdofsweden.se) and return the item, we are responsible for the shipping. Unfortunetly we are not able to offer exchanges on returned items. Insted, place a new order on the website.

All returned orders will be refunded once they've been received and processed by our warehouse. If you have used invoice, you can go to Klarna and pause it.

What countries do you deliver to?
We deliver to the Nordic countries, the USA, England, and most countries within the Euro cooperation, with the exception of Iceland, Malta and Cyprus.

Nordic Countries
Denmark
Finland
Norway
Sweden

Western Europe
Austria
Belgium
France
Germany
Ireland
Luxembourg
Netherlands
United Kingdom

Southern Europe
Croatia
Cyprus
Greece
Italy
Malta
Portugal
Spain

Eastern Europe
Bulgaria
Czech Republic
Estonia
Hungary
Latvia
Lithuania
Poland
Romania
Slovakia
Slovenia

North America
USA

How long does my package stay at post office?
If you live outside of Sweden the package gets delivered to your front door.

What is the cost of shipping?
EU
Shipping is free for orders over €80.
For orders below €85, the shipping cost is €9.

UK
Shipping is free for orders over £85.
For orders below €85, the shipping cost is £9.

USA
Shipping is free for orders over $100.
For orders below $100, the shipping cost is $14.99.